Let’s get you to the right place.
Browse our directory to find contact information specific to your inquiry.
Customers
For annuity product support, policy questions, and policy changes, contact customer support for assistance
Phone 1-800-862-6668 (Inforce) or 1-877-372-2935 (Annuitized)
Hours of operation: Monday to Thursday, 8:00 AM to 6:00 PM ET; Friday, 8:00 AM to 5:00 PM ET
First class mail:
Talcott Resolution – Annuity Service Operations
P.O. Box 14293
Lexington, KY 40512
Express mail (overnight):
Talcott Resolution – Annuity Service Operations
6716 Grade Ln, Building 9, Suite 910
Louisville, KY 40213
You can check your automated account balances by calling 1-888-488-2228, available 24/7.
To access your annuity resources online, please click here.
Financial professionals
For support in managing your client(s) annuity contract, contact customer support for assistance
Phone 1-800-862-7155
Hours of operation: Monday to Thursday, 8:00 AM to 6:00 PM ET; Friday, 8:00 AM to 5:00 PM ET
Mail: One American Row, Hartford, CT 06103
First class mail:
Talcott Resolution – Annuity Service Operations
P.O. Box 14293
Lexington, KY 40512
Express mail (overnight):
Talcott Resolution – Annuity Service Operations
6716 Grade Ln, Building 9, Suite 910
Louisville, KY 40213
Fax 860-380-3280
You can check your automated account balances by calling 1-888-488-2228, available 24/7.
Pathways
For inquiries related to a Pathways product
Phone 1-844-863-4055
Hours of operation: Monday to Friday, 8:00 AM to 6:00 PM ET
Guardian
For Guardian contracts or policy holders
To login and view your Guardian contract account details, please click here.
For general inquiries about your Guardian annuity product, please click here.
Structured settlements & pensions
If you have questions or need assistance with structured settlements or pension accounts
If you have questions or need assistance with structured settlements or pension accounts
Phone 1-800-678-2282
First class mail: One American Row Hartford, CT 06103
Brokers, consultants or plan sponsors seeking more information about existing arrangements can fax their request to 1-866-913-1089.
Hours of operation: Monday to Thursday, 8:00 AM to 6:00 PM ET; Friday, 8:00 AM to 5:00 PM ET
Life insurance
For all life insurance-related inquiries
Phone 1-800-243-5433 (Traditional Life) or 1-800-231-5453 (Variable Life) Hours of operation: Monday to Friday, 8:30 AM to 7:00 PM ET
Through your online Policy Services account
Serviced by Prudential and issued by Talcott Resolution Life and Annuity Insurance Company, Talcott Resolution Life Insurance Company, Union Security Insurance Company, and John Alden Life Insurance Company.
Group benefits
For all group benefit inquiries
Group Retiree Health (including Rate Adjustment Information)
Serviced by The Hartford and issued by Talcott Resolution Life Insurance Company.
Abbey Life policyholders
Policyholders or beneficiaries of policies issued by Abbey Life Insurance Company of Canada, contact Talcott Resolution Life Insurance Company
Human resources and employment verification
For human resources and employment verification inquiries
Email humanresources@talcottresolution.com
Fax 844-342-0157
For employment verification requests, follow this link
General inquiries
For general questions
Phone 1-800-862-6668
- U.S. Mail:
One American Row
Hartford, CT 06103
- International Mail:
Talcott Re Holdings
3rd Floor, 30 Woodbourne Avenue
Hamilton HM08
Bermuda
5527899.5
